1. How do I install the faucet?
Most SHWALEWM faucets include installation instructions and basic mounting accessories. Installation type may vary by product, such as deck-mounted single-hole installation or wall-mounted installation.
Please review the product page and user manual before installation to confirm the required mounting type, hole size, water supply connection, and available installation space. If you need assistance, you may contact our customer service team.
2. Do your faucets support hot and cold water?
Most mixer faucet models support hot and cold water connection when installed with compatible water supply lines. Temperature adjustment depends on the specific faucet structure, such as a single lever, dual handle, or sensor faucet with manual temperature control.
Please check the product description and installation information before purchase to confirm whether the selected model supports hot and cold water mixing.
3. What materials are your products made of?
SHWALEWM faucet products may use materials such as stainless steel, brass, zinc alloy, ceramic cartridges, electronic sensor components, plastic parts, and other fixture components depending on the model.
Material information may vary by product. Please refer to each product page for the specific material, finish, installation type, dimensions, and package contents.
4. Are your products suitable for residential or commercial use?
SHWALEWM faucets are mainly intended for regular indoor use in compatible kitchens, bathrooms, apartments, powder rooms, laundry areas, and similar household or light-use indoor spaces.
For office, hotel-style, or public wash area use, please review the product specifications carefully and confirm compatibility with local installation requirements before purchase.
5. How does a sensor faucet work?
A sensor faucet uses an infrared sensor to detect hand movement within the sensing range. When properly installed and powered, the faucet can turn water flow on or off without direct hand contact.
Some sensor faucet models also include manual temperature adjustment. Please check the specific product page and user manual for power supply type, sensing range, and temperature adjustment details.
6. How do I clean and maintain the faucet?
We recommend cleaning the faucet with a soft cloth and mild detergent. Avoid steel wool, abrasive cleaning tools, or strong chemical cleaners, as they may affect the surface finish or normal operation.
Regular cleaning can help keep the faucet surface clean for everyday use.
7. What should I do if the product arrives damaged or defective?
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include your order number, photos of the product, packaging photos, and a brief description of the issue. Our customer service team will review your request and assist you according to our return and refund policy.
Email: service@shwalewm.store
Phone: +86 158 5844 0090
8. How do I adjust water temperature or water flow?
For mixer faucet models, water temperature and flow can usually be adjusted with the handle or control structure. Sensor faucet models may include separate manual temperature adjustment depending on the product design.
Please refer to the product manual for the correct adjustment method for your specific model.
9. Can I return or exchange the product?
Returns and exchanges are handled according to our Return & Refund Policy. If you need to request a return or exchange, please contact customer service within the return period stated on our website.
Products should be returned in accordance with our policy requirements, including condition, packaging, proof of purchase, and return instructions.
Email: service@shwalewm.store
Phone: +86 158 5844 0090