Overview
SHWALEWM respects customer privacy and is committed to handling personal information in a clear and responsible manner.
This Privacy Policy explains what information we may collect, how we use it, and how customers can contact us regarding privacy-related questions.
This policy applies to information collected through our website shwalewm.store.
Information We Collect
When you place an order, contact customer service, or use our website, we may collect information necessary to process your order and provide support, including:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment confirmation information
- Customer service messages
- Website usage information, such as device type, browser type, IP address, and pages visited
We collect this information to process orders, arrange shipping, provide customer support, improve website functionality, and respond to customer inquiries.
Payment Information
SHWALEWM currently accepts payment through PayPal.
Payment information is processed through PayPal’s checkout system. SHWALEWM does not store customers’ full credit card numbers or complete PayPal account details on our website.
Available PayPal payment options may vary depending on PayPal’s settings, customer location, and account status.
Cookies and Website Tracking
Our website may use cookies or similar technologies to support website functions such as shopping cart operation, checkout, language preferences, site navigation, analytics, and advertising measurement where applicable.
Cookies may help us understand how visitors use our website and improve the shopping experience.
Customers can manage or disable cookies through browser settings. Some website functions may not work properly if cookies are disabled.
How We Use Personal Information
We may use customer information to:
- Process and confirm orders
- Arrange shipping and delivery
- Provide order updates
- Respond to customer inquiries
- Handle returns, refunds, or after-sales support
- Improve website functionality and customer experience
- Prevent fraud, unauthorized transactions, or misuse of our website
- Comply with legal, accounting, or operational requirements
We do not sell customer personal information.
Information Sharing
SHWALEWM may share necessary information with service providers involved in order processing and website operation, such as:
- Payment processors
- Shipping carriers
- Website hosting providers
- Customer support tools
- Analytics or advertising service providers, where applicable
- Legal or compliance service providers when required
These service providers may only receive information needed to perform their related services.
Data Security
We take reasonable technical and administrative steps to help protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. Customers should also take care to protect their account information and device security.
Data Retention
We retain personal information only for as long as reasonably necessary to complete orders, provide customer support, meet legal or accounting requirements, resolve disputes, and maintain business records.
When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.
Customer Rights
Customers may contact us to request access, correction, or deletion of their personal information.
We may need to verify your identity before processing certain privacy-related requests. Some information may need to be retained when required for legal, accounting, fraud prevention, or order record purposes.
Children’s Privacy
Our website and products are intended for general household customers and are not directed to children.
We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information to us, please contact us so we can review and take appropriate action.
Customer-Provided Content
If customers provide images, reviews, comments, or other content to us, we will use such content only as permitted by the customer or as necessary to provide customer service.
We will not use customer-provided images or personal content for promotional purposes without permission.
International Users
SHWALEWM is operated by Zhongmu County Chunchi Trading Co., Ltd., located in China.
Customers using our website from outside China understand that information may be processed or handled in connection with our business operations, order fulfillment, customer service, payment processing, and shipping services.
We aim to handle customer information in accordance with applicable privacy requirements.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, or service providers.
The updated version will be posted on this page with the latest effective date.
Contact Information
If you have questions about this Privacy Policy or your personal information, please contact us:
Store Name: SHWALEWM
Website: shwalewm.store
Operated By: Zhongmu County Chunchi Trading Co., Ltd.
Email: service@shwalewm.store
Phone: +86 158 5844 0090
Business Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time GMT+8