Order Processing Time
Orders placed on SHWALEWM are processed Monday through Friday, excluding public holidays.
Orders are usually processed within 1–3 business days after payment confirmation. Orders submitted during weekends, public holidays, high-demand periods, or promotional events may require additional processing time.
After your order is processed, you will receive an order confirmation or shipping notification by email.
Delivery Areas
SHWALEWM currently ships to eligible addresses within the continental United States only.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- U.S. minor outlying islands
- APO/FPO/DPO military addresses
- International addresses outside the United States
Please make sure your shipping address is complete and within our available delivery area before placing an order.
Estimated Delivery Time
Estimated delivery time includes order processing time and shipping transit time.
| Shipping Area | Processing Time | Transit Time | Estimated Total Delivery Time |
|---|---|---|---|
| Continental United States | 1–3 business days | 12–15 business days | 13–18 business days |
Delivery times are estimates and may vary depending on destination, carrier operation, weather conditions, customs or carrier inspections where applicable, public holidays, peak seasons, or other factors outside our control.
Shipping Fees
SHWALEWM provides free standard shipping for eligible orders shipped to the continental United States.
| Shipping Area | Shipping Method | Shipping Fee |
|---|---|---|
| Continental United States | Standard Shipping | Free |
No additional standard shipping fee applies at checkout for eligible continental U.S. addresses.
If your address is outside our available delivery area, the order may not be accepted or may be canceled and refunded.
Taxes, Duties, and Additional Fees
Product prices and shipping fees are displayed in US Dollars USD.
Customers are responsible for any applicable taxes, duties, import fees, or other charges required by local authorities or payment providers, if applicable. These charges are not controlled by SHWALEWM.
If any tax or fee is shown during checkout, the amount displayed at checkout will apply to the order.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking information may take 24–48 hours to update after the carrier receives the package.
Customers may use the tracking number provided in the shipping email to check delivery progress.
Packaging and Handling
Products are packed with protective materials to help reduce the risk of damage during transit.
If your package arrives damaged, please contact us as soon as possible and provide your order number, photos of the package, and photos of the product condition.
Delays and Exceptions
Delivery may be delayed due to factors outside our control, including but not limited to:
- Severe weather
- Carrier delays
- Customs or carrier inspections, where applicable
- Local delivery restrictions
- Incorrect or incomplete shipping address
- Public holidays or peak season delays
- Unexpected transportation issues
We will assist customers with available tracking information, but final delivery timing may depend on the carrier.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
SHWALEWM is not responsible for delivery delays or lost packages caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
If you need to correct your shipping address, please contact us as soon as possible. Address changes can only be made before the order has been processed or shipped.
Customer Support
For shipping or order questions, please contact us:
Email: service@shwalewm.store
Phone: +86 158 5844 0090
Business Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time GMT+8