Overview
SHWALEWM provides a 12-month limited warranty for eligible products purchased directly from our official website.
This warranty covers confirmed product defects under normal indoor use, subject to the terms below. The warranty period starts from the date the order is delivered.
This warranty applies only to products purchased from shwalewm.store.
Warranty Coverage
During the warranty period, SHWALEWM may provide repair support, replacement parts, product replacement, or another suitable after-sales solution after reviewing the issue.
Covered issues may include:
- Confirmed product defects under normal use
- Defects in materials or assembly
- Product malfunction not caused by misuse, improper installation, or external damage
- Electronic or sensor component issues, where applicable to the product model
Warranty coverage depends on the specific product, the issue reported, and the results of our review.
Exclusions
This limited warranty does not cover:
- Damage caused by misuse, accident, modification, or unauthorized repair
- Damage caused by improper installation, maintenance, cleaning, or storage
- Normal wear and tear, including minor scratches, discoloration, stains, or cosmetic changes
- Damage caused by unsuitable water pressure, water quality, freezing, hard water buildup, or external plumbing issues
- Damage caused by abrasive cleaners, strong chemicals, steel wool, or improper cleaning tools
- Consumable parts such as batteries or accessories, unless defective upon arrival
- Products not purchased directly from SHWALEWM’s official website
- Issues caused by failure to follow the product manual or installation instructions
Warranty Claim Process
To request warranty support, please contact our customer service team:
Email: service@shwalewm.store
Phone: +86 158 5844 0090
Please include the following information:
- Order number
- Date of purchase or delivery
- Product name or model
- Description of the issue
- Clear photos or videos showing the problem
- Photos of the packaging, if relevant
After receiving your request, our team will review the information and provide further instructions.
Please do not send the product back without contacting us first. The correct return or service address will be provided by email if a return is required.
Shipping Costs
For approved warranty claims caused by a confirmed product defect, SHWALEWM may cover reasonable return or replacement shipping costs according to the case.
If the issue is not covered by this warranty, the customer may be responsible for shipping costs, replacement parts, or repair-related fees.
Repair or Replacement Timeframe
Warranty requests are usually reviewed within 7 business days after we receive the required information.
If a return inspection is required, processing time will begin after the returned item is received. The final resolution may depend on product type, issue verification, stock availability, and shipping conditions.
Customers may receive repair support, replacement parts, a replacement product, or another suitable solution depending on the situation.
Limitation of Liability
SHWALEWM’s responsibility under this limited warranty is limited to after-sales support for eligible products, such as repair support, replacement parts, or product replacement, to the extent permitted by applicable law.
This warranty does not cover indirect, incidental, or consequential losses related to product use, installation, or removal.
Customer Support
For questions about warranty coverage or claim status, please contact us:
Email: service@shwalewm.store
Phone: +86 158 5844 0090
Business Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time GMT+